Policies

The policies behind how we operate.

These interim website notices avoid inventing contractual promises. Signed legal, privacy and academic policies still require management approval before public launch.

Policy 01

Privacy notice

The website collects information submitted through enquiry, admission, registration, proposal, quotation and newsletter forms so EIOSH can respond to the stated request. Do not submit sensitive information that the form does not ask for.

Before launch, the production owner must publish the legal entity, controller contact, lawful basis, processors, international-transfer position, retention periods and applicable data-subject rights. Optional analytics remains disabled until a visitor accepts analytics cookies.

Questions or privacy requests can be sent to info@eiosh.com while a dedicated, verified privacy contact is being established.

Policy 02

Terms of service

The website catalogue is an invitation to enquire, not a binding offer. Programme scope, provider relationship, fee, tax, schedule, delivery, assessment, certificate route and cancellation terms must be confirmed in a written agreement before payment.

Management-approved terms and any applicable programme rules supplied with that agreement take precedence over this interim website notice.

Policy 03

Refund and cancellation notice

No universal refund window or transfer promise is published because a signed, jurisdiction-appropriate policy has not been supplied for this build.

Request the current cancellation, transfer and refund terms for the named programme before paying. The written terms accepted at purchase govern the transaction, subject to applicable consumer law.

Policy 04

Quality assurance

Programme-level quality, moderation, evidence and external-assurance requirements are confirmed against the current documented scope for the selected programme.

Procurement teams should request the current quality manual, responsible owner and supporting provider documents rather than relying on a general website statement.

Policy 05

Appeals and complaints

Assessment appeals may be subject to programme or awarding-body rules. Ask for the current route, deadline, evidence requirements and escalation contact when registering.

Service complaints can be sent to info@eiosh.com. EIOSH management must confirm the responsible policy owner and published response stages before launch.

Policy 06

Equal opportunities and access

EIOSH intends to provide fair access to learning and to consider reasonable support needs within the rules of the selected programme and delivery setting.

Tell the admissions team about an access need early. Availability and any formal assessment adjustment must be confirmed in writing; a management-approved equal-opportunities policy is still required.

Policy 07

Malpractice and maladministration

Learners must follow the conduct, authorship and assessment-integrity rules supplied for the selected programme. Relevant provider rules may also apply.

A signed malpractice, maladministration and whistleblowing procedure — including confidential reporting and escalation contacts — must be approved and published by management.